Courier delivery in South Africa costs R99. Orders of R1,000 or more are delivered free. The R1,000 is the total of the products in your basket. We deliver in South Africa only.
When your order leaves
We send your order within 2 working days of your payment reflecting in our account. Working days are Monday to Friday, excluding South African public holidays. Payments from another bank can take up to 2 working days to reflect.
Orders ship from our stock in South Africa, so there are no customs or import charges to pay on delivery.
How long the courier takes
The courier takes 2 to 5 working days to main centres and up to 7 working days to outlying and rural areas. From the day your payment reflects, delivery takes up to 7 working days to a main centre and up to 9 working days to an outlying or rural area.
There is no collection point. Every order goes by courier.
Tracking your parcel
We email you the tracking number when your parcel leaves. Enter it on the courier’s website to see where the parcel is.
Delivery addresses
We deliver to street addresses in South Africa. Couriers cannot deliver to PO boxes. Give the full address at checkout, including the complex or building name and the unit number, and a phone number the courier can reach you on.
To change the address, email us before your order leaves. Once the courier has the parcel, we cannot change it.
Receiving the parcel
The courier delivers on working days during business hours. Someone must be at the address to receive the parcel, and may be asked to sign for it or give a code. If nobody is home during the day, use a work address.
If the courier cannot deliver
If nobody is there, the courier tries to reach you on the phone number on your order to arrange another attempt. If the parcel still cannot be delivered, it comes back to us and we email you. You can choose:
- we send it again, for a new R99 delivery fee;
- we refund the price of the products by EFT.
The first delivery fee is not refunded, because the courier has already carried the parcel.
Damaged parcels
If the box looks damaged when it arrives, take photos before you open it. If a product inside is damaged, email the photos and your order number to info@velvetskinbeauty.co.za, and keep the box and packaging until we reply. We arrange the return at our cost and replace the product or refund you, as you choose.
For the full terms, read the returns and refunds policy.
Questions about a delivery
Email info@velvetskinbeauty.co.za with your order number. We reply within 1 working day.
Nothing in these delivery terms reduces your rights under the Consumer Protection Act or ECTA.
