These terms apply to every order placed on velvetskinbeauty.co.za. Checkout asks you to accept them before you place an order.
Who we are
Velvet Skin Beauty [confirm: registered business name and number] is an online shop at velvetskinbeauty.co.za that sells Medicube skincare to customers in South Africa.
We trade online only, with no shop or showroom. Email info@velvetskinbeauty.co.za. We reply within 1 working day.
Hours: Monday to Friday, 09:00 to 17:00. Closed on weekends and public holidays.
Placing an order
- You must be 18 or older to order, or have the consent of a parent or guardian.
- Checkout shows the full price, including delivery, before you place the order.
- When you place an order, we email you a confirmation with the order number and our bank details. The confirmation shows that we have received your order. The sale is concluded when your payment reflects in our account.
- If a product is not available after you have paid, we email you and refund you in full by EFT within 10 working days.
- If a product is shown at an obviously wrong price, we are not bound by that price. We email you before we send the order, and you choose whether to pay the correct price or cancel for a full refund.
- If we have not sent your order within 30 days of the day you placed it, you may cancel it by email on 7 days’ notice, and we refund you in full.
Checkout works as a guest, so an account is optional. If you open one, keep your password to yourself and email us if you think someone else has used your account.
The confirmation email is your record of the order. If you have an account, your orders are also listed under My account for as long as the account is open.
Prices
Prices are in South African rand. [confirm: VAT status]
The price that applies is the one shown when you place the order. Courier delivery in South Africa costs R99. Orders of R1,000 or more are delivered free.
Payment
Pay by EFT into our bank account, using your order number as the payment reference. We send your order once the payment reflects. Payments from another bank can take up to 2 working days to reflect. Card payments are not available yet.
If your payment has not reflected within [confirm: how long an unpaid order is held], we cancel the order and email you to say so.
Because we take EFT only, the site never asks for card or online banking details. Before you pay, check that the bank details match those in your order confirmation email. We never send changed bank details by email.
Delivery
We deliver in South Africa only. We send your order within 2 working days of your payment reflecting in our account. The courier takes 2 to 5 working days to main centres and up to 7 working days to outlying and rural areas.
The products become yours, and your responsibility, once the parcel is delivered to your address. For tracking, addresses and failed deliveries, read the delivery policy.
Returns and refunds
You can return unopened products within 7 days of delivery, the cooling-off period set by section 44 of the Electronic Communications and Transactions Act (ECTA). Products that arrive damaged, faulty or not what you ordered can be reported within 6 months of delivery. We cannot take back opened or used products unless they are faulty. For the conditions, costs and refund times, read the returns and refunds policy.
Product information and packaging
We write the product pages mainly from Medicube’s website, packs and manuals. What a product is for, and any test result on its page, is Medicube’s claim, and results vary from person to person. The products are cosmetics, not medicines.
Medicube redesigns packs and updates formulas from time to time, so the product you receive may look different from its photo. Read the ingredient list on the pack before first use. Where it differs from the product page, the pack is the one that applies to your product.
Using the products
Patch-test each new skincare product on a small area first. Use it as its pack directs, and stop using it if irritation develops. If you have a skin condition or are pregnant or breastfeeding, ask a doctor or pharmacist before you start a new product.
Read the AGE-R Booster Pro Mini manual before first use, including the list of people who should not use the device.
Our responsibility
Nothing in these terms limits your rights under the Consumer Protection Act or ECTA, or our responsibility for harm caused by our gross negligence. Within those limits:
- we are not responsible for harm caused by using a product against its directions, or for a reaction to an ingredient named on the product page or the pack;
- we are not responsible for delays caused by events outside our control, such as a courier strike, floods or road closures. If such a delay holds up your order for more than 30 days, you may cancel it for a full refund;
- our liability for an order is limited to the amount you paid for it, except where the law does not allow that limit.
Personal information
We collect and use your personal information as the privacy policy sets out, under the Protection of Personal Information Act (POPIA). Read the privacy policy.
Disputes and the law that applies
South African law governs these terms and every order. If something goes wrong with an order, email info@velvetskinbeauty.co.za with your order number. If we cannot settle it between us, you can take the complaint to the Consumer Goods and Services Ombud at cgso.org.za.
Changes to these terms
We may change these terms. The terms on this page when you place an order apply to that order. The date at the top of the page shows when they last changed.
Where these terms conflict with the Consumer Protection Act or ECTA, the Act applies.
